Refund & Cancellation Policy

If the Client requests cancellation in writing before any architectural planning, discovery, design drafting, or code development has commenced:

• The advance payment is eligible for a refund, minus any unavoidable third-party transaction or banking fees incurred (e.g. payment gateway processing costs).
• The cancellation notice must be transmitted via official email to tnwebzz@gmail.com clearly stating the project name and quotation details.

Once project discovery, design wireframing, architecture, or code development has started:

• The initial advance payment is non-refundable. The advance covers immediate developer resource reservation, architectural assessment, schedule blockage, and initial production setup.
• The Client is responsible for paying for all work completed, hours expended, and progress milestones achieved up to the effective time of written cancellation.
• If the value of the completed work exceeds the advance payment received, an invoice for the difference will be generated and will become due immediately.

For projects structured around defined milestones (e.g., initial UI mockups, front-end staging, e-commerce checkout integration, final deployment):

• Once a milestone has been presented, demonstrated, reviewed, or approved by the Client, payments associated with that completed milestone are strictly non-refundable.
• Approval may be given explicitly via email, messaging, or implicitly through authorizing progression to the next phase of work.

In cases where a Client has paid in advance for multiple upcoming phases or future project milestones, and mutually agrees with TNWebz to terminate the engagement before those subsequent phases begin:

The Client may be eligible for a fair, pro-rata refund covering the specific unstarted portions of work, calculated after deducting the fair value of all completed deliverables, hours logged, and non-recoverable third-party commitments.

If the Client modifies the project vision, decides to remove previously planned features, or alters business direction midway through development, such scope changes do not retroactively invalidate payments made for work already completed.

Work completed prior to a scope reduction will be billed as agreed, while any balance for unstarted features may, at TNWebz's discretion, be credited toward new requirements.

All third-party disbursements made on behalf of the Client are strictly non-refundable once purchased or provisioned. This includes, but is not limited to:

• Domain name registrations, domain renewals, or domain transfers.
• Third-party web hosting plans, server allocations, and cloud storage allocations.
• Commercial software licenses, paid plugins, fonts, stock photography, and UI asset kits.
• Paid external API subscriptions and third-party SMS/email gateway fees.

These items are purchased from independent external vendors who do not offer cancellations or refunds to developers once issued.

Web development projects require active participation, including supplying copy, imagery, product data, and feedback.

Project delays resulting from a Client's inability or failure to supply requested content, verify milestone staging links, or provide required approvals do not constitute grounds for project cancellation or refunds. In such instances, the project timeline is paused until the required assets are delivered.

If a Client becomes unresponsive to repeated communications (via email, phone, or WhatsApp) for thirty (30) consecutive calendar days without prior written notification, the project will be officially classified as Abandoned.

• Upon classification as abandoned, all work ceases, staging access may be suspended, and all payments received are forfeited to compensate for allocated time and lost opportunity costs.
• Reactivating an abandoned project requires a written request and may be subject to a project restart fee and a revised schedule based on current availability.

When a refund is approved by TNWebz pursuant to this policy:

• Processing Method: Refunds are disbursed directly through the original method of payment (bank transfer / NEFT / IMPS / UPI) or directly to the originating bank account.
• Timeline: Approved refunds will be initiated within seven (7) to fourteen (14) business days following mutual written agreement on the final calculated settlement.
• Currency: All refunds are calculated and executed in Indian Rupees (INR - ₹). TNWebz is not responsible for any currency conversion differences or inter-bank transaction fees incurred by international accounts.